Orangetheory Fitness Sales Associate (SA) Onboarding Practice Test

Question: 1 / 400

Is the process of overcoming objections optional?

No, it is mandatory

Yes, it is optional

The process of overcoming objections is a crucial aspect of the sales process and is not optional. It's essential for sales associates to acknowledge and address any hesitations or concerns potential members may have. By tackling objections directly, associates demonstrate their understanding of customer needs and build trust, ultimately leading to more successful conversions.

This approach ensures that every potential member feels valued and heard, which is important in creating a positive experience with the brand. Additionally, resolving objections effectively can often turn a reluctant prospect into an enthusiastic member, which is a fundamental goal of the sales process.

While some may think overcoming objections is only necessary in specific circumstances or for experienced sales associates, it is generally a required skill for anyone in a sales role to master to consistently achieve their sales targets.

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Only for experienced sales associates

Only when necessary

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