How early should an introductory session arrive prior to the workout?

Arriving 20 minutes before the workout for an introductory session allows ample time for several important activities. This duration ensures that the new member can complete necessary paperwork, which might include filling out health forms or membership agreements. It also provides an opportunity for the sales associate to give a comprehensive tour of the facility, familiarizing the new member with the layout and available equipment.

This time allows for any technical setup that might be required for a personalized introduction, including setting up heart rate monitors or discussing fitness goals. Furthermore, arriving early aids in building rapport and creating a welcoming environment, which is essential for ensuring that new members feel comfortable and excited about their upcoming workout. It positions the sales associate to answer any questions before the session begins, which can help in easing any potential apprehension the new member may have.