If a cross regional premier member does not show up for class, what should you do?

The appropriate action for a cross-regional premier member who does not show up for class involves handling their situation by leaving them enrolled in class and charging a late cancellation fee. This approach aligns with the policy regarding attendance and cancellations, ensuring that there is consistency in how members are billed when they miss a class without prior notice.

When a member of this type doesn't attend, it's important to maintain the integrity of the class's booking and billing policies. Leaving them in the class acknowledges their initial commitment, while charging the late cancellation fee serves to uphold the rules that prevent abuse of the reservation system. This practice is crucial in promoting fairness among all members, as it deters last-minute no-shows that could impact class availability.

Other options, such as charging a drop-in fee or allowing a make-up class, do not align with the established policies for cross-regional premier members, which are designed to support accountability for attendance. Sending a notification via email can keep the member informed but does not address the immediate need for managing their booking status and the associated fees. The chosen approach effectively balances member engagement with adherence to operational guidelines.