If a TI caller desires to bring a friend, what should be done?

The most appropriate action when a TI caller expresses a desire to bring a friend is to call the friend to confirm. This step ensures that the friend is interested and available to join the session. It also allows for a personal touch in communication, which can enhance the overall experience and encourage attendance. Additionally, conversation over the phone can help clarify any questions or concerns the friend might have about the Orangetheory Fitness experience.

By directly contacting the friend, the sales associate can provide tailored information and facilitate an immediate response, which is crucial for expanding community engagement and participation in classes. This method fosters a stronger connection and may lead to more sign-ups in the future.

In contrast, sending an invitation via email may not guarantee a timely response, and it lacks the personal interaction that could be motivating for the friend to attend. Notifying the manager is unnecessary for this situation as the sales associate can handle the communication directly. Providing a discount code could be a good promotional strategy in certain contexts, but the priority is to confirm interest and attendance first.