What does the sales associate primarily do during peak hours?

The primary role of a sales associate during peak hours is to increase client engagement and appointment schedules. This is crucial because peak hours are typically when the most clients are present in a studio, providing an opportunity to interact with them directly, understand their fitness needs, and encourage participation in classes or personal training sessions.

By focusing on client engagement, the sales associate can build rapport with members, answer questions about services, and highlight any promotions or new offerings, which can lead to increased class attendance and member retention. Additionally, managing appointment schedules effectively ensures that clients can book their preferred classes or training sessions, enhancing their overall experience and satisfaction with the studio.

Other responsibilities, such as handling refunds, organizing fitness classes, or managing social media accounts, may also be important but are not the primary focus of the sales associate during the busy time when member interaction and engagement are vital for driving sales and ensuring a dynamic studio environment.