What is a key component in ensuring a successful handoff to fitness coaches?

A key component in ensuring a successful handoff to fitness coaches is client fitness goals. Understanding and clearly communicating a client's individual fitness goals allows coaches to tailor their training and support to meet those specific objectives. This personalized approach is essential in helping clients achieve their desired results and enhances their overall experience at Orangetheory Fitness.

When sales associates gather detailed information about a client's fitness aspirations during the onboarding process, they create a strong foundation for the coaches to build on. Focusing on these goals ensures alignment between what the client wants to accomplish and the coaching strategies employed, thereby fostering a more effective and motivating environment for the client.

While discount offers, sales numbers, and the time spent with clients can play relevant roles in the sales process and customer service, they do not directly impact the effectiveness of the coach-client relationship in the same way that understanding and prioritizing fitness goals does.