What should happen if a member does not show up for their scheduled class?

When a member does not show up for their scheduled class, the policy typically involves charging the member for the class they missed. This approach serves multiple purposes: it emphasizes the value of the class and the commitment required from the member, while also helping to manage class availability and encourage attendance. In many fitness settings, particularly for popular classes, maintaining a cancellation policy that includes charging for no-shows is necessary to ensure that slots are utilized effectively.

While filling the spot, making reminder calls, or allowing rescheduling might seem like viable options, they do not align with the standard practices that hold members accountable for their reservations. The emphasis is placed on maintaining structure within the scheduling system and ensuring that members understand the importance of attending or cancelling their reservations in a timely manner.