Where does the studio staff gather information for a proper handoff?

The contact log is the primary resource for the studio staff to gather information necessary for a proper handoff. This log typically contains crucial details about member interactions, preferences, and any specific notes that other team members have recorded. By accessing this information, sales associates can ensure that they are informed about a member's history and current needs, which helps in providing a seamless experience and personalized service.

Meeting notes, sales reports, and member feedback forms play important roles within the studio, but they do not provide the focused, ongoing communication details captured in the contact log. Meeting notes may summarize discussions but won't contain individualized member information. Sales reports provide quantitative data regarding performance but lack qualitative member insights, while member feedback forms focus on the experiences of members but do not track ongoing conversations or specific details for follow-up. The contact log serves as a centralized hub for this essential communication, facilitating effective handoffs between staff members.