Which aspect is NOT required when adding a new client in MBO?

Study for the Orangetheory Fitness Sales Associate Onboarding Test. Prepare with flashcards and multiple-choice questions, each with hints and explanations. Get ready for your exam!

When adding a new client in the MBO (Member Business Operations) system, the requirement for certain client information is aligned with the necessity of establishing communication and maintaining an effective relationship with clients. The client email, client name, and client phone number are essential for outreach, engagement, and managing account-related matters effectively.

However, the client physical address is not required. This is largely due to the nature of the fitness industry where many services can be provided without needing the client's location—particularly in a virtual or mobile context. Thus, not requiring a physical address streamlines the process of onboarding new clients, making it less cumbersome and more efficient, allowing for faster engagement with potential members. This flexibility helps to focus on the primary methods of communication and connection without being hindered by additional logistical considerations.

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